An elderly client was struck by a forklift while shopping, sustaining fractured vertebrae, significant leg bruising and swelling, and requiring a blood transfusion. Despite insurers disputing responsibility—with the forklift operator unaffiliated with the store—video of the incident made liability clear. The firm pushed the carriers to accept responsibility and negotiated a $100,000 settlement to provide prompt compensation; with the client’s wishes prioritized, the settlement was completed during her lifetime.